Customer Management Partners (CMP) is a consulting and professional services firm dedicated to unlocking profitable customer growth for retailers by leveraging their customer data.
We can conduct a customer audit of your organization, deliver customer training to your teams on customer management best practices, solve complex business and operational issues or implement and run the customer management process in your company.
CMP’s proprietary customer management business process supports all the activities needed to understand, plan and execute around customers. The approach brings a vision and a way to orchestrate the capabilities that deliver real change.
Our team is composed of highly seasoned professionals with 20+ years of experience in grocery retail, data, analytics, applications, business processes and strategy consulting. We are passionate about what we do and the senior partners are actively involved in working by your side.
“Finally! Customer Management Partners helps mid-market retailers turbocharge their customer focus by unleashing the power of customer intelligence to increase sales, strengthen margins, reduce costs, and grow the lifetime value of their customers" - Gary Hawkins, Author of "Customer Intelligence"
CUSTOMER MANAGEMENT How Retailers Must Change to Survive and Succeed
Generate powerful insights from customer data.
Use them to develop customer strategies.
Translate customer strategies into actionable decisions by customer, category and product.