CMP has identified 7 competency areas that are proven to drive success in customer management. These competencies provide your organization with the skills and knowledge to ensure that all decisions start and end with the customer. The competencies will get your organization invested in the work quickly, uniting people around a common plan to win the customer, while providing an objective way to set development goals and benchmark the performance of teams and people. The competencies work in tandem to form a customer growth engine. You can build them at your own pace, prioritizing those that bring the most value and adapting them to your culture, your leaders and your organization's ability to take on the work.